Terrible service

On 02/10/20 I report a fault on my Defy front loader washing machine, at Game Potchefstroom. He refuse to report it at Defy and on the 09/10/20 after no feedback when i'm visit Game again Teddy report it for the first time and within seconds i receive a refence number for Defy. On 14/10/20 the technician had identify the problem and since then the job status is still "waiting for spare parts" after many calls of no answering and if, all answers we get "we are waiting for parts" at least when the technician came back to fix the machine on 29/10/20 the techinician show up here it was the wrong parts. Until then I do the washing of overalls with my bare hands and it seems like Defy or the technicians do care of their products after sales services. Next time I will think twice with purchases or recommendation of Defy appliances