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Raeesa V

1 reviews | Active since Feb 2018

22 Feb 2018, 12:38

Terrible service as usual !!

Defy is the worst ! , I posted a review a few WEEKS ago about the shocking service I received thinking I would get some help and guess what NOTHING , I was told a manager would call me and he EDDIE MANAGER AT DEFY informed us that he would send a technician out on 'friday' ITS 3 FRIDAYS LATER AND NOTHING !!!! After I had paid for this piece of **** that makes continuous noises , the light was 'replaced' yet its not working and my fridge is still damaged , after my previous review I was assured that this would be taken care of and NOTHING , I call and im forever told the manager is not in the office and someone would get him to call me This is the absolute WORST SERVICE EVER!!! Ive been dealing with this since December .. almost 3 Months and im still sitting with a broken fridge , All I want is a damn new fridge or my money back im tired of dealing with this **** !

0
Replies (2)
Defy Appliances
Defy Appliances's reply27 Feb 2018, 08:50
Official

Hello Raeesa,

Thank you for getting in touch. We'd like to apologise for the inconvenience caused as well as the delay in service. We've sent your complaint through to the Regional Service Manager who will be in touch during the course of this morning to have this resolved.

Kind regards,

Defy Brand Team

RV
Raeesa V's update27 Feb 2018, 08:59
Reviewer Update
This is what ive been told the previous time as well and nothing was done ! Yous clearly dont care about any after sales issues! I want this fridge out of my home TODAY and replaced with a new one TODAY or yous can fetch this piece of **** and refund my money !! Ive sent your technician the pictures he requested of the damages and when I asked him for feedback and what was going to happen he read my message and did not respond. I called Defy again yesterday no luck and no help. This has been the worst experience going on for almost a month. Its amazing how yous only react when clients post on hello peter ! If this matter is not resolved TODAY ! I will take that fridge back to Game and leave it in the store !