Terrible service and treatment by timberstar Trading

Good day. My name is William Deyzel. In September of last year my fridge, freezer stopped working efficiently. Timberstar Trading took the appliance to their premises in Springfield Park, Durban. I am not sure what repair was carried out on my fridge, freezer but it just wasn't cooling as it was before (this appliance is only 2 years old ). It came to a stage where various fault codes were appearing and then going away, such as E 13 and the cooling became almost non existent. I then contacted the Defy repair services in Teakwood road, Jacobs, Durban. I spoke to Rodger, who I think is repairs manager. He sent out Emmanuel the technician. Emanuel found that the compressor had been over filled which over time causes the fan the ice up and stop working. At this time my freezer had been off for around 26 hours and as you can understand all the food especially meat has defrosted. When I contacted Timberstar trading (Defy's, now selected repair agent) to discuss this,"I was put through to Hennie. I explained what had happened as I am doing now. He become irate and absolutely rude, shouting at me before cutting me off on the phone. I have a Defy Stove,microwave and fridge, which has had to be fix on 4 occasions now. My question to you is, can you afford to allow people like Hennie and company's like Timberstar trading to tear down the Defy name in a very competitive market of other very reliable brands. Kind regards W. Deyzel Cell #: ***

On Wed, 25 Aug 2021, 13:13 William Deyzel, <***> wrote: Show quoted text