TERRIBLE service

I phone Defy Springfield on Monday 1/2/16 for a technician to attend to my fridge / freezer. i was given a reference number. yesterday 3/2/16 a technician phoned me to tell me he would be at my home in the afternoon. he also phoned my home and told my sister he would be there tomorrow (4/2/16).<br> I phoned defy again this afternoon at about 1330 as no technician has pitched up. I spoke to the service manager who was quite surprised that no one had attended my problem as yet.<br> My problem is that the service is terrible from this company. To top it off, i had previously had a technician out in October last year for the same problem.<br>