IY
Iqbal Y
1 reviews | Active since Aug 2010
14 Apr 2021, 14:33
Terrible Service
I am extremely disappointed in the service I have received from defy. It has now been over 40 days without a fridge as they continue sending the incorrect part . It is impossible to get a hold of anyone at customer care and the Manager Danny is ALWAYS in a meeting and unable to take clients calls. He never returns calls. This is DFF400 4 door fridge and was in excess of R17000. How can it take so long to replace a pc board? How *********** must you be to send out the wrong PC board 4 times!! They keep telling us they will call back but never do. How do I escalate this further? You have definitely lost a client here.
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Replies (2)
Defy Appliances's replyOfficial
14 Apr 2021, 14:47Hi Iqbal,
Thank you for reaching out. We have tasked a technician to attend to your unit today 14/04/2021.
Warm Regards,
The Defy Team
Thank you for reaching out. We have tasked a technician to attend to your unit today 14/04/2021.
Warm Regards,
The Defy Team
Defy Appliances's reply14 Apr 2021, 14:47
Official
Hi Iqbal,
Thank you for reaching out. We have tasked a technician to attend to your unit today 14/04/2021.
Warm Regards,
The Defy Team
Thank you for reaching out. We have tasked a technician to attend to your unit today 14/04/2021.
Warm Regards,
The Defy Team
IY
Iqbal Y's updateReviewer Update
19 Apr 2021, 13:45This is frustrating, the Technician came out AGAIN with the incorrect PC board. Danny never returns or answers the call, spoke to Eddie last week who promised to get back to us but never did. We called in again this morning and Eddie say he is waiting for the service manager n- which is Danny!! He said it would be better to replace the unit - well who will make this decision? I really need a fridge working and all it requires is the correct PC board!!! Again - who can i escalate this 2 - this service is absolutely shocking - and from a large corporate like Defy!!!
IY
Iqbal Y's update19 Apr 2021, 13:45
Reviewer Update
This is frustrating, the Technician came out AGAIN with the incorrect PC board. Danny never returns or answers the call, spoke to Eddie last week who promised to get back to us but never did. We called in again this morning and Eddie say he is waiting for the service manager n- which is Danny!! He said it would be better to replace the unit - well who will make this decision? I really need a fridge working and all it requires is the correct PC board!!! Again - who can i escalate this 2 - this service is absolutely shocking - and from a large corporate like Defy!!!