Terrible service

<p>About a month ago one of Defy’s technicians was called out by myself to take a look at my fridge that wasn’t cooling and cycling off.</p> <p> </p> <p>For the past month, Jeremy O has been trial and error replacing incorrect parts (Thermostat) that do not fix the problem and charging me for this, R450 callout plus R650 for Thermostat.</p> <p>Eventually last week a more senior Defy technical, called McDonald came out and identified the problem within a minute as being a refrigerant leak in the back plate of the fridge.</p> <p> </p> <p>He advised Defy would call as soon as possible to have the fridge taken to the workshop to be repaired – No call has come through thus far.</p> <p> </p> <p>The point is – one month of ridiculous trial and error by “Jeremy” who has no idea what he is doing and replaces parts without knowing what the problem is.</p> <p> </p> <p>So I’ve been without a fridge for a long time now – no urgency from anyone that I’ve spoken to at defy.</p>