Terrible Repair Service

<p>We purchased a Defy Microwave Oven from Markro on 11 March 2015<br />On 21 April 2016 I sent an email to ********** asking how to get the lightbulb replaced and if this was covered under the warranty.<br />I was told it is not covered under the warranty and had to contact Defy.<br />I logged a service request with Defy on 26 April. I never received any response.<br />I sent a follow up email and requested a quote for the replacement bulb on 3 May.<br />I again requested a quote on 4 May.<br />I again requested a quote on 5 May.<br />I requested a telephone number for Simone as I still had not received a replay on 5 May.<br />I again requested a telephone number for Simone on 6 May.<br />Jason responded with a telephone number. The number stayed engaged.<br />I again emailed Simone on 6 May requesting a quote, the address and asked if my driver can wait. Simone rep****.<br />I again requested a quote on 9 May.<br />I again requested a quote on 10 May.<br />Jason rep**** and confirmed the address and told me my driver can wait for the repair on 10 May.<br />My driver took the Microwave oven to Montague Gardens on 2 May and was told to leave it, they will contact us when it is repaired.<br />It is now 15 May and I am still waiting. How long does it take to replace a lightbulb?</p>