1 reviews | Active since Jun 2021
Terrible product and lack of urgency to assist
Bought a Defy fridge from MFA in July and September the refrigerator stopped working, only the freezer works...and my food is rotting. It was school holidays and couldn't buy what i want for my kids due to not having a functional fridge... A call was logged in September with Defy and we in October, still no assistance from them. I am appalled by the lack of urgency and disregard for their customers.
Good day Bongi Bekiswa,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
Good day Bongi Bekiswa,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care