Terrible Experience

I don't even know where to be begin. I had a problem with my Defy Stove and log a call as usually, a technician came to change the motherboard. Two days the same problem occurred and was never fixed after. This morning I just received a message from Defy saying the called has been resolved. How can you resolved a call without fixing the problem? You hire people who ask us money instead of doing they job. The same guy wrote a false report, now Defy doesn't want to replace my stove. I specific told the Technician that if he cant fix the stove Defy must give me second option. All in all I just wish people can stop buying Defy appliances because those people don't care about us customers the only thing matters to them is money. From call-center to Technician, the service is terrible. Job Number ***. I know Defy won't be bothered by this.