MH
Mariëtte Hallaby
1 reviews | Active since Jul 2019
19 Sept 2023, 08:30
Terrible customer service
Service call logged - "We'll send someone out within 3 working days" - They only sent someone 7 working days later just to find that our appliance needs to be replaced. "We'll replace your appliance within 3 working days" - Today is day 6 and still no appliance received. You guys have terrible customer service!
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Defy Appliances's replyOfficial
19 Sept 2023, 09:41Good Day Mariëtte,
Please accept our sincerest apologies for the inconvenience experienced.
We assure you that we will take the necessary actions to address your concern as soon as possible.
We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible. Once again, we apologize that this has not been your experience.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply19 Sept 2023, 09:41
Official
Good Day Mariëtte,
Please accept our sincerest apologies for the inconvenience experienced.
We assure you that we will take the necessary actions to address your concern as soon as possible.
We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible. Once again, we apologize that this has not been your experience.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za