Terrible Customer Service

Pathetic client service. Struggling to get hinges for an oven door. First went to the local Defy agent who ordered the parts, but when it came it was not the correct parts. Couldn't get hold of the Midrand branch, phoned the Bloemfontein branch who assisted me with the number for their Head Office in Durban. Phoned the head office, they got the Midrand branch to phone me. I have been waiting for a quotation from Donovan since Monday morning 25 Feb. Been phoning him several times, holding for at least 3 minutes, then he will get back to me, leaving messages etc. He explained that the payment would take 2 - 3 days to clear thereafter I can arrange for a courier to pick it up. I still haven't received the quotation to make payment. Head Office said that their website is still under construction and that I am unable to order this specific parts online as it is not available online as yet. Phoned this morning again, Donovan is apparently still busy. Simon assisted me. After reading my e-mail, spelling it, even using he Nato phonetic alphabet he still didn't get it right. Eventually when he got it right, he said he will send me the quotation, then there was a problem on his computer and he must call IT first to resolve it. I thought by buying Defy I will not have experience such problems, but I was clearly wrong. Terrible customer service.