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TJ
Travis J

1 reviews | Active since Jun 2010

13 Dec 2023, 08:29

TERRIBLE CUSTOMER CARE

Is there any customer care service from DEFY?

If so, I'd appreciate a contact number or email address that someone will actually respond to/provide feedback?

I have defective washing machine that is still under warranty but unable to get in contact with anyone.

0
Replies (5)
Defy Appliances
Defy Appliances's reply14 Dec 2023, 11:04
Official
Good day Travis, 
To help us assist you better, please provide us with your customer details in the private reply
Please include 
-your name 
-contact number
-product model
-province
-Brief description of fault 
 
Your information is confidential and only used to resolve your complaint.
 
Warm regards, 
 
Customer Care Team
Defy Appliances (Pty) Ltd
 
TJ
Travis J's update09 Jan 2024, 12:15
Reviewer Update
Why does one have to resort to complaining on this platform in order to received feedback?
Please provide a contact number and/or email address that is actually monitored and responded to timeously?
Defy Appliances
Defy Appliances's reply15 Jan 2024, 11:56
Official
Good day Travis, 
Please accept our sincerest apologies for the lack of prompt assistance. 
The issue has been escalated for an urgent service call.


Warm regards,
 
 Customer Care Team
 Defy Appliances (Pty) Ltd

TJ
Travis J's update16 Jan 2024, 20:18
Reviewer Update
The technician has since been back and repaired the machine, he was polite and helpful.

I'm not sure where the break in communication is, but I do believe keeping the customer and customer care team updated would have avoided so much confusion.

Unfortunately, based on this experience, I would seriously consider purchasing another DEFY product.
Defy Appliances
Defy Appliances's reply17 Jan 2024, 08:50
Official
Good Day Travis, 
Thank you for the feedback,
We are committed to improving communication and customer care as we value your patronage. 
 
Warm Regards, 
 
Customer Care Team 
Defy Appliances (Pty) Ltd