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joebf J

1 reviews | Active since Jul 2017

07 Jun 2022, 16:30

Terrible aftersales service

We have been going back and forward with Defy's customer sevice department. I have a small defy fridge what is so nosiy you can't get a good night sleep in. They have been out once to "fix" it but didn't change anything.

We have contacted them 3 times in last 2 weeks and they just flat ignore us!!!

0
Replies (1)
Defy Appliances
Defy Appliances's reply08 Jun 2022, 15:11
Official
Good Day, Joe.
Sincere apologies for the inconvenience.

We have forwarded your contact details and the job ref supp**** to our regional service team, and a representative from the Defy team will be in touch.