Terrible Aftermarket Service

I'm so annoyed right now. I haven't been able to use my washing machine in 4 months since it broke. Defy service center customer service is really lacking. Zero communication, I have to constantly run after them for updates on my machine. My machine broke in October and there have been so much back-and-forth with the repair. The latest one is that the guy came to install my inlet pipe after he broke mine in December. He didn't have the necessary tools to install the pipe. He told me he would be back with the tools, and it's been a week now.

I am going on 4 months without a machine.