Terrible After-Sales Support from Defy and Makro

We bought a Defy washing machine from Makro, and it stopped working on January 25. It is now the end of April, and we are still without a working machine.

We have made numerous calls and sent countless emails to both Defy and Makro with no proper resolution. Defy sent out several technicians — each arriving unprepared, often with the wrong parts and no knowledge of previous service attempts. Every visit has been a waste of time.

Makro, where we purchased the machine, refuses to take any responsibility and simply directs us back to Defy. Defy’s after-sales support has been absolutely non-existent and shockingly unprofessional.

We are beyond frustrated. A brand new appliance should not take over three months (and counting!) to repair or replace. This entire experience has been unacceptable and we would strongly caution anyone considering buying a Defy product or purchasing appliances from Makro.