Terrible after sales service from Defy.

On 29/06/24 I purchased a stove from Game in Mossel Bay. On 13/08/24 I had the stove installed. It was faulty and I registered a problem on 15/08/24. I heard nothing and contacted the service centre again on 21/08/24 again. On 23/08/24 a service agent came to fix the stove. He informed us that it was a factory fault and he would organise a pick-up. On 27/08/24 after hearing nothing I contacted the service centre again where I was told the matter was with management. We have had no stove since 13/08/24 which is totally unacceptable. Terrible after sales service.