Taking them a century to replace a fridge under warrantee

<p>Good day just a correction with reference to the work done report attached:- Firstly I have had many fridges and none had such an irritating sound that comes up sometimes at midnight. The guy who was sent out the first time could not have reported that it was a standard gass noise sound on the product because the morning when he came to fix it the two of us was there and he heard the sound he then said his gonna try and fix it. It was never fixed it continued and I reported it many times. The lady that called me an hour before wanting to go have a look at my fridge went , fortunately my wife was home that day I explained to her that this fridge does not make like a generator all the time. To her luck it did not make that sound and therefore she repored it as a standard gass noise. So now I am telling you that it cannot be a standard gass noise , so loud to wake you up at midnight. Why will I want a new fridge if my fridge is also new , only difference is the defaults. I understand you must get written authorisation from Defy , but it really cannot take you so long to get and in the mean time it is the client being disadvantaged. I don’t know how many technicians you still gonna send but if this is not resolved by month end I am gonna take more drastic action at the right people. </p> <p> </p> <p>Greetings</p> <p> </p> <p>Sylvester Phooko<br /> Takinspekteur <br /> Handelbestuur:Noord</p> <p>(+27 51 ********** </p> <p>6+27 51 ********** </p> ********** <p> </p> <p> </p> <p> </p> <p>OOS VRYSTAAT KAAP BEDRYF BPK / OPERATIONS LTD<br /> Handeldrywend as / Trading as OVK</p> <p>Klik op die volgende s***el om OVK se e-pos regskennisgewing te lees : <br /> http://www.ovk.co.za/Data/Disclaimer_-_Afrikaans_468.asp</p> <p> </p> <p>“If you focus on results, you will never change. If you focus on change, you will get results.”</p> <p> </p> <p> </p> <p>Hi Mr FR Phooko</p> <p> </p> <p>Find attached the service letter from Defy regarding your complaint on the Defy DAC C385 fridge.</p> <p> </p> <p>I did try to explain to you that Defy have a 2 year guarantee, and we on branch level are not authorized to exchange any</p> <p>Product on the behalf of Defy, they must give us written authorization for and exchange or credit.</p> <p> </p> <p>Regards</p> <p> </p> <p>Management</p> <p> </p> <p>O.K. Furniture</p> <p>Ficksburg 5471</p> <p> ********** 500</p> <p> ********** 029</p> <p> </p>