Supposedly new, Broken goods purchased

Good day,

I have purchased a “NEW” Defy top loader which was delivered on 1 July and when I wanted to use the thing the very 1st time in August , my entire place was soaking wet due to the detergent box or pipe that is leaking.

I contacted you guys who then send a technician who confirmed the above.

Next thing I received a sms stating I need to wait for replacement part, why????

( Your Defy service call *** requires additional parts to resolve. We will contact you to make a new appointment once the parts are available.)

Why when I buy a new machine and expecting a effortless laundry day, should I wait for a part??

I bought a “new” machine, not a second hand one and do not want parts replaced !!! I need a new machine!

I refuse to allow a replacement part be put in, I demand a new machine or my money back !

I am expecting you guys to contact me and arrange delivery of a new machine within 48 working hours or I will firstly be going on Hellopeter, secondly I will be going forward with this mess to the OMBUDSMAN, and thirdly I’ll be going to the Media, but there is no way I’ll be accepting a replacement part.

Please get someone to sort out this mess, because me laundry is piling up!

Service number: ***

My contacts details:

Chesree Koopman ***