Stove Cracked without anyone touching it.

I have been in contact with Defy people since from October 2024 till today there is no help from them. My stove cracked without anyone touching it. Defy insist on me paying for assessment when my insurance had already done the assessment and told me that it is manufacturing fault. Defy products are no longer trusted as it used to. it pains me because all my appliances are Defy. Defy is taking customers for granted now. Nihluthi yimali yethu.