STILL NOT FIXED AFTER A MONTH

It has been exactly one month since my initial review and we still don't have a freezer.

The technicians sound like they are just phoning their friends when they call and want to just "pop by" after I have asked NUMEROUS times that the make arrangements beforehand since both of us work full time. I will ask them please come on the Monday and then they won't but phone on the Tuesday and ask if they can come now after I made arrangements for the Monday!!!

They said that they would be at our house at 8 this morning, but at 10 when my husband phoned they said they would be there in 40 minutes and surprise, surprise it is 11:30 now and nothing. He has to take our daughter to a doctors appointment now so I am guessing Defy will phone while he is away and want to "swing by".

I need this to be FIXED by this weekend - We have not been able to by anything that needs to be frozen but we need to for the festive season.

This is unacceptable service from Defy and I am hesitant to ever by Defy again! Sad because 80% of our appliances are Defy!!!