TP
Tracy P
1 reviews | Active since Apr 2014
16 Jan 2026, 10:32
still no washing machine
I previously reported this issue on 5 Jan. It remains unresolved. An outsourced technician has been out 4 times, each time spends about 5 mins, changes some part and then says "I guess it is not this part".Today he was meant to come back with a motor but we received a message from Defy saying the query has been resolved. IT HAS NOT BEEN RESOLVED. I honestly dont know what to do. The machine is still under warranty, surely if Defy cant fix it they should replace it. Many hours have been spent driving up and down to get my laundry done. This is not acceptable. I would not recommend Defy to anyone.
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Defy Appliances's replyOfficial
16 Jan 2026, 10:42Good day, TracyWe apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care
Defy Appliances's reply16 Jan 2026, 10:42
Official
Good day, TracyWe apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care