STAY FARAWAY FROM DEFY!!!!

Absolute **** service. I bought a Defy fridge at Game cresta on the 22 September 2022. It was delivered the next day. On the 24th I went back to Game because the fridge wasn't working properly. They logged a request and a Defy technician came out on tge 28th September to troubleshoot. He could not find the problem and returned on 3 different occasion and stated that they can not fix it and the fridge will need to be replaced. He said that on 10th October 2022, he promised that it will take 5-7 working days for them to deliver the new fridge. It is the 3rd of November and I still have a broken fridge. I phoned Game today and the representative (Vincent) gave me a new reference for another technician to come out? This is totally unacceptable and **** service from a so called "good brand". My first and last time buying any Defy appliances.

All the references I have been given: Job number (provided by Defy tech): *** Order number (provided by Defy call center agent): *** NEW reference (provided by Defy rep in Game cresta): ***

I WANT A NEW WORKING FRIDGE OR A COMPLETE REFUND AS I BOUGHT THIS FRIDGE IN CASH.

Contact details: *** ***