NM
Nicu M
1 reviews | Active since Jul 2019
13 Oct 2025, 18:49
Stay away from their awful products and lack of service.
Defy sells defective used solar fridges on Takealot , which doesn't warn you that it is impossible to get a new product , or refund. Defy wrote to me today to go to the store that sold it to me . The store ? Takealot tells me to go to hell and is censoring my review stating it is hate speech.
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
14 Oct 2025, 07:56Good day Nicu,
We apologise for the inconvenience.
The service team will be in touch.
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's reply14 Oct 2025, 07:56
Official
Good day Nicu,
We apologise for the inconvenience.
The service team will be in touch.
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's replyOfficial
16 Oct 2025, 15:05Good day Nicu,
We understand that you are frustrated but we have a zero tolerance for vulgar language.
An agent will contact you shortly and service call will be logged for assessment.
Warm regards,
Defy Customer Care
We understand that you are frustrated but we have a zero tolerance for vulgar language.
An agent will contact you shortly and service call will be logged for assessment.
Warm regards,
Defy Customer Care
Defy Appliances's reply16 Oct 2025, 15:05
Official
Good day Nicu,
We understand that you are frustrated but we have a zero tolerance for vulgar language.
An agent will contact you shortly and service call will be logged for assessment.
Warm regards,
Defy Customer Care
We understand that you are frustrated but we have a zero tolerance for vulgar language.
An agent will contact you shortly and service call will be logged for assessment.
Warm regards,
Defy Customer Care
Defy Appliances's replyOfficial
16 Oct 2025, 15:47Good day Nicu,
Unfortunately, we cannot proceed with assistance if an assessment is not allowed.
As previously advised, we have a service procedure that must be followed. An assessment is required before any further outcomes can be determined.
Warm regards,
Defy Customer Care
Unfortunately, we cannot proceed with assistance if an assessment is not allowed.
As previously advised, we have a service procedure that must be followed. An assessment is required before any further outcomes can be determined.
Warm regards,
Defy Customer Care
Defy Appliances's reply16 Oct 2025, 15:47
Official
Good day Nicu,
Unfortunately, we cannot proceed with assistance if an assessment is not allowed.
As previously advised, we have a service procedure that must be followed. An assessment is required before any further outcomes can be determined.
Warm regards,
Defy Customer Care
Unfortunately, we cannot proceed with assistance if an assessment is not allowed.
As previously advised, we have a service procedure that must be followed. An assessment is required before any further outcomes can be determined.
Warm regards,
Defy Customer Care
Defy Appliances's replyOfficial
16 Oct 2025, 15:56We will no longer engage on this platform. Please refer the matter to the ombudsman.
Warm regards,
Defy Customer Care
Warm regards,
Defy Customer Care
Defy Appliances's reply16 Oct 2025, 15:56
Official
We will no longer engage on this platform. Please refer the matter to the ombudsman.
Warm regards,
Defy Customer Care
Warm regards,
Defy Customer Care