Stay away from Defy product

I purchased a new Defy Washing Machine for my myself at Makro. I have used it for less than 4 months . I have been contacting Defy National contact Centre since Monday as this issue was escalated to them last week (8-December-2021) with no help. We are sitting with an unusable machine which have cost a lot. To conclude it seems like there is a disconnection between different department at Defy. Golden rule @Defy always put your customer first and you will succeed as an organisation.