Stay Away from DEFY Appliances,They are not reliable… My Family have 9 WEEKS without cooking because of the HORRIBLE customer service we are receiving from DEFY

I bought a Defy touch stove in Nov 2020, 8 months down the line the stove started giving me problems and I contacted Game Stores (because I bought from them), they sent a Defy technician to come see what the problem is, then he came and said that the sensor needs to be replaced and he will comeback in a few days to replace it. 3 weeks went by without the guy getting back to us and no communication from either Game or Defy. Then I called Game to tell them and I was advised to directly call Defy head office. I called them back on Friday the 10th of September and I was told the technician will come replace the sensor the following Monday 13th, the Monday he didn’t pitch and I decided to call them back on Tuesday then I was told that the job is closed because the technician gave feedback that the day he went to my house ( a month earlier) he found ****roaches and according to them the 2 year warranty is then forfeited. The stove is only 8 months old, we don’t have ****roaches in my mom’s house, the technician made that report because he was angry that we reported him to the head office, now they are telling me that I must pay for them to fix their own stove.I WANT THE STOVE TO BE FIXED OR MY MONEY BACK. My job number from Defy is ***