NW
Nick W

1 reviews | Active since Nov 2011

28 Jun 2019, 20:08

Stay away from Defy

I reviewed Defy earlier this month. After reporting problems with my stove and washing machine it took 4 weeks to repair the stove. Been 6 weeks now and we still without a working washing. The problem with the door was resolved after 5 weeks however now the washing machine wont fill with water and therefore wont start washing. Technician says we have an issue with our water pressure. Very strange as we did not have such an issue before they started working on the machine. Will contact a plumber to investigate and resolve if required. However if it is not a problem with our plumbing and it is actually the washing machine which is the problem then I will report the matter to Consumer Board. During their last visit on 27 June 2019 they never unplugged the dish washer while moving the washing machine causing the electrical cord to be pulled very tight. Now the dish washer won't switch on. These are so called Defy technicians and they don't think that pulling an electrical cord close to breaking point will not cause problems. So sick and tired of poor quality Defy products with even worse service. Stay away from Defy. The chance that you will be sorry for buying Defy is highly likely.

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