Stalling.

To whom it may concern

A week ago, I sent an email ago to highlight that our Defy fridge which have been giving us numerous problems, has a warning light flashing again. It is a week later and I have still not heard back from anyone to make an appointment to come and look at our fridge.

I have asked twice to be supp**** with a new fridge before and we have been told that a senior consultant needs to look at the fridge to which we were told on previous occasions that we needed to defrost the fridge. This was a brand new fridge and never have I had this problem with any other fridge. I feel that we are being stalled in order for our warrantee to expire and I was made aware by Patricia that this might already be a problem. I will not accept that we can not be issued with a new fridge. I have been raising concerns on this fridge since the start. We have had 5 technicians come to view it.

The warning light has since gone off again but the concern is that there is a reason this keeps on coming on. My baby's food has all been deforsted before because of this and we had to spend a lot of money replacing all the defrosted food.

I advised that I would not proceed with taking this further if it was sorted out but a week later I am still waiting.

This is unacceptable. Can someone, anyone advise the steps further?