Spoiled food from fridge that doesn’t cool

Purchased a Defy fridge in 2016. Fridge was checked by a technician in August then checked twice by a senior technician in September . All three visits were of no assistance the fridge continued to not cool and all my meat stuff in the fridge spoiled. I logged a call with Defy call center where they told me to tell the technician that is supposed to come over for the 4th time that I want the item credited and exchanged for a new fridge

The technician phones me 5 minutes before he decides to come to my house to check the fridge After me telling him I’m unavailable at the time he says to me that he’s doing me a favor my fitting me in

The technician didn’t communicate a suitable time to come but phones me and speaks to me that way.

I’m totally unhappy with the product as well as the service I am receiving

Who’s going to compensate me for the loss of my groceries over the past few months. It’s Christmas time and I’m sitting with a fridge that doesn’t work and I’m afraid to buy food stuff for my family in fear that the fridge will not keep the meat frozen.

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