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hS
herb S

1 reviews | Active since Mar 2023

30 Mar 2023, 10:47

Spares NEEDED

Been looking for a PC Board that houses all control buttons for DEFY ACP09H2 ACP09H2 9K PORTABLE AC.

Local service center seems to be dragging their feet two weeks now procuring a replacement!

0
Replies (7)
Defy Appliances
Defy Appliances's reply30 Mar 2023, 12:27
Official
Good Day, Lou.
Apologies for the inconvenience.

Please kindly advise which Service Centre you have been in contact with.
We will escalate the above to the respective regional service and spares team(s). 

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za

Best regards,

hS
herb S's update30 Mar 2023, 15:31
Reviewer Update
Hello,

Thank you for the reply. The service center is in Nelspruit, 1a Fuchia Rd, Mbombela, 1201.

The unit is out of warranty and I can replace the Control board myself, just need the part.
Defy Appliances
Defy Appliances's reply14 Apr 2023, 15:56
Official
Hi, Lou.
Fano from the Authorized Service Centre has been trying to get in touch.

The part is available for order.
Please get in touch or visit the Store for assistance.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za


Best regards,

hS
herb S's update09 Jan 2024, 10:45
Reviewer Update
Really? Can I order the part myself to self install?????
hS
herb S's update09 Jan 2024, 11:03
Reviewer Update
BTW, NO ONE has been trying to contact me since this writing of April 2023!!!
hS
herb S's update13 Mar 2024, 11:36
Reviewer Update
Nevermind, NOT worth it as I've sold the unit with fair warning not to call Defy for any type of service, parts. NOT to buy another Defy product!
Defy Appliances
Defy Appliances's reply14 Mar 2024, 08:53
Official
Good day Lou, 
We apologise for the inconvenience caused. 

Warm regards,  Customer Care TeamDefy Appliances (Pty) Ltd

Best regards,