Spares department terrible service

I've been struggling for 6 months to get a burner and cap from their spares department.

The number I've dialed multiple times, first on the 16th of September is ***. I spoke to Des in the spares department, got a back order number for the items, thereafter when I followed up they've closed the order without contacting me. I spoke to Des again after that, but nothing happens. They keep promising they will call me. I've left multiple messages where I couldn't get through to the spares department and no one phones me back. I will advise people not to buy defy just because of terrible after sales and spares service.

Phone history - date and time of call: 16/09/2020 5m26s 14/12/2020 10m33s 02/02/2021 44s 02/02/2021 7m 16/02/2021 50s 16/02/2021 12m 20s 07/04/2021 9m 34s 20/04/2021 8m

Back order number: *** Item codes I desperately need: *** (Cap) 066978 (Burner)