NH
Nai-Wen Hsu
1 reviews | Active since Jun 2015
07 Jun 2021, 15:53
Spare Part Department - Please wake up.
I have placed an order online for a spare part on 24th May and I do not received any update nor any communication via email or order status. Even follow up with contact us page and calls to the service centre in Durban (which by the way, no one is picking up the calls from the spares department). This is ridiculous.
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Defy Appliances's replyOfficial
08 Jun 2021, 15:43Hello Nai-wen.
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies. Please note that the order was not done as we were not sure who the customer was. The order number is incomplete on eccentric.
We will dispatch it tomorrow now that we have the full details and provide you with feedback.
Kind Regards,
The DEFY Team
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies. Please note that the order was not done as we were not sure who the customer was. The order number is incomplete on eccentric.
We will dispatch it tomorrow now that we have the full details and provide you with feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply08 Jun 2021, 15:43
Official
Hello Nai-wen.
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies. Please note that the order was not done as we were not sure who the customer was. The order number is incomplete on eccentric.
We will dispatch it tomorrow now that we have the full details and provide you with feedback.
Kind Regards,
The DEFY Team
We're terribly sorry to hear of your bad experience and ask that you accept our humblest apologies. Please note that the order was not done as we were not sure who the customer was. The order number is incomplete on eccentric.
We will dispatch it tomorrow now that we have the full details and provide you with feedback.
Kind Regards,
The DEFY Team