Sold Faulty Oven unit and being ignored.

<p>I bought brand new Defy Masterchef Oven from an outlet. After installation discovered that it was faulty.</p> <p>Defy sent a technician out and he confirmed it was definatley faulty and would need to be replaced. I had to follow up on this with Defy, no one bothered to call me. I was told by George at Defy ********** 000, that I must please be patient as there is quite process to get me a new unit, he said that I would get my stove the next week, I understood this all. Monday: No phone call, left numerous messages, no one bothered to get back to me.</p> <p>Tuesday, after holding and holding and leaving more messages with still no response, He eventually takes my call and says 'I need to understand what a mission it is to get ovens out of the factory". Promises to call back... still nothing. I just need to know when this is happening so that I can arrange to be home. Maybe George could understand what a mission it was to get a loan and take the risk by spending all this money. My dissapointment is undescribable. Maybe Defy could understand what a mission it is to get hold of them as it takes an average of 5-7 minutes for their call centre to answer and although I am now very well educated in EVERY SINGLE APPLIANCE that is their "hold song" has told me about, I would really appreciate some communication... I think that a little respect is worth the R11 800 I risked on this product.</p> <p> </p>