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Lauren D
1 reviews | Active since May 2017
28 Jun 2022, 16:57
Slimline stove bad quality
Will never recommend anyone to purchases the defy slimline stove! This is my second slimline stove in less than 7 years. My stove has not hit the four year mark and its broken. Within the 1st year the the large plate burst it was then fixed after that it gave me endless problems. Today i cannot even cook for my family because the top finaly gave in. People stay away from defy products.
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Replies (2)0
Replies (2)
Defy Appliances's replyOfficial
29 Jun 2022, 08:32Good Day, Lauren.
Please accept our sincerest apologies for the inconvenience.
We do not take the time spent bringing your complaint to our attention for granted.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Wishing you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience.
We do not take the time spent bringing your complaint to our attention for granted.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Wishing you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply29 Jun 2022, 08:32
Official
Good Day, Lauren.
Please accept our sincerest apologies for the inconvenience.
We do not take the time spent bringing your complaint to our attention for granted.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Wishing you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience.
We do not take the time spent bringing your complaint to our attention for granted.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Wishing you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
LD
Lauren D's updateReviewer Update
29 Jun 2022, 15:54Very disrespectful agent called me with no regard of what customer service should be.
Did not come with any solution, no apology, did not want to give me a fair hearing and raised her voice at me when i asked questions. Will never buy a single Defy product again because apparently their products only last while under warranty. Agent dropped phone in my ear when i asked for her name. Very unprofessional.
Did not come with any solution, no apology, did not want to give me a fair hearing and raised her voice at me when i asked questions. Will never buy a single Defy product again because apparently their products only last while under warranty. Agent dropped phone in my ear when i asked for her name. Very unprofessional.
LD
Lauren D's update29 Jun 2022, 15:54
Reviewer Update
Very disrespectful agent called me with no regard of what customer service should be.
Did not come with any solution, no apology, did not want to give me a fair hearing and raised her voice at me when i asked questions. Will never buy a single Defy product again because apparently their products only last while under warranty. Agent dropped phone in my ear when i asked for her name. Very unprofessional.
Did not come with any solution, no apology, did not want to give me a fair hearing and raised her voice at me when i asked questions. Will never buy a single Defy product again because apparently their products only last while under warranty. Agent dropped phone in my ear when i asked for her name. Very unprofessional.