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We received our brand new DEFY washing machine on 12 June 2021.

On the date of receipt, we discovered rust marks within the washing machine as well as scuff marks on the unit.

We immediately contacted GAME and informed them of our discovery.

GAME informed us that we need to do the prescribed 1st wash with nothing in the machine to see if the rust would disappear.

After doing this twice, the rust marks were still there.

The rust rubbed off on all of our clothing we have washed in the washing machine.

GAME proceeded to contact DEFY which said that there was nothing wrong with the machine in question as all new washing machines go through a test cycle before they leave the warehouse.

This baffled us due to the fact that if a BRAND NEW washing machine goes for a test, no rust water should be coming from any component.

After two weeks of back and forth fighting with GAME, DEFY arranged for a technician to assess the washing machine.

Keep in mind that they did not even arrive on the date arranged.

The technician confirmed our suspicions of the washing machine being rusted.

We then received communication stating that couriers would collect the defective washing machine (The couriers did not arrive on the date arranged).

When asking for a response from the customer agent Natasha Robain we get no response.

We asked her for her superior's email address, nothing has been sent through.

We have been told that we will receive a new unit however we do not want one.

We want to be reimbursed for the washing machine as well as the clothing and bedding it damaged valued at over R1 000