**** SHOW !

I HAVE NEVER BEEN SO DISAPPOINTED IN SUCH A REPUTABLE APPLIANCE CUSTOMER SERVICE AND CUSTOMER SATISFACTION.

IT HAS BEEN 3 MONTHS SINCE I HAD 2 TECHINCIANS AND SENIOR TECHNICIAN COME OUT TO HAVE A LOOK AT MY FRIDGE AND TOLD THEM THAT MY FRIDGE IS OVERFREEZING AND NOT DRAINING , MIND YOU THEY EVEN TOOK PICTURES.

I AM STILL WAITING FOR A NEW UNIT BECAUSE MY FRIDGE IS STILL UNDER GUARANTEE AND IT IS CLEAR I NEED A REPLACEMENT. BUT GUESS WHAT ???!!!! DEFY DOES NOT CARE WHETHER YOOUR FRUIT AND VEGETABLES AND MEAT GO OFF IN YOUR FRIDGE BECAUSE THEY ARE NOT ****ING PAYING FOR IT!!!!!

I HAVE REACHED A POINT WHERE IHAVE MADE SO MANY CALLS BUT IT SEEMS LIKE IT GOES TO DEAF EARS. MIND YOU TEH LAST GUY THAT CAME TO CHECK IT SAID NO THE FCATORY IS CLOSED AND I MUST WAIT TILL NEXT YEAR FOR NEW FRIDGE ???

WHAT KIND OF PATHETIC SERVICE IS THIS ?? YOU WOULD EXPECT SOME SOR OF URGENCY IN THIS MATTER AS OF NOW I FEEL LIKE I HAVE BEEN TAKEN FOR A **** SHOW. THANKS DEFY FOR NOTHING. YOU HAVE BEEN THE ABSOLUTE WORST IN RECTIFYING THIS ISSUE. I HOPE YOU SEE THIS COMPLAINT AND I HOPE THAT YOU RECTIFY IT ASAP.

DEFY SERVICE CENTRE WAKE THE **** UP AND SORT THIS ISSUE OUT BEFORE I TAKE MORE ACTION AGAINST YOU, BECAUSE QUITE FRANKLY YOU HAVE DONE NOTHING BUT MADE THE ISSUE WORSE!