SHOCKING SERVICE AND DEFY NOT ACKNOWLEDGING A BIG DESIGN FAULT

I BOUGHT BRAND NEW DEFY WASHING MACHINE JUST TO FIND OUT THAT THE TOP WAS MADE ENTIRELY OUT OF PRESSWOOD OR MASONITE COVERED WITH PLASTIC AND THIS DUE TO BEING SO CLOSE TO WATER DISINTEGRATED AND RUPTURED THROUGH PLASTIC COVER DESTROYING THE WHOLE TOP . I CONTACTED DEFY COMPLAINTS AND THEY ARE LAUGHING ME OFF AND SAY IF I CANT SHOW A INVOICE THEY CANT HELP ME . I DONT CARE IF WARRANTY LAPSED OR A INVOICE BUT DEFY DOES NOT WANT TO ACCEPT THIS AS A DESIGN COMPLIANT AND AS MUCH AS I AM TRYING TO HELP THEY KEEP ON LAUGHING ME OFF !!! SHOCKING SJOCKING SERVICE AND TRYING TO SUPPORT LOCAL PRODUCTS . I BOUGHT 3 DISHWASHERS AND 3 WASHINGMACHINES FOR 3 HOUSES BUT THAT WAS NOW THE END . BEWARE !!!! IF TOYOYTA HAS A DESIGN FAULT THEY RECALL CARS TO FIX !! NOT OUR LOCAL SA PRODUCT DEFY !!! SO SHOCKING . THE PHOTOS ARE DAMNING AND STILL DEFY DONT RECOGNIZE THIS DESIGN FAULT !!