DS
Dimitri S
1 reviews | Active since Mar 2020
08 Oct 2021, 09:04
Shocking service
Defy is an awful company to deal with. I ordered a glass stove top over two months ago, paid a call out fee and was told there was no stock and they will get back to me. I have called them multiple times over the last two months and every time you get hold of the service center I am told "we don't know what is happening I will log an urgent email with the services department and get back to you". This has happened multiple times now and no one has ever gotten back to me. It is simply shocking. Very quick to take my money for a call out two months ago and no actual service has been received.
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Replies (2)
Defy Appliances's replyOfficial
08 Oct 2021, 11:05Hi Dimitri
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply08 Oct 2021, 11:05
Official
Hi Dimitri
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
DS
Dimitri S's updateReviewer Update
19 Oct 2021, 10:46If only your assistance was as quick as your response. I get a call which lets me know that it is being escalated and someone will contact me. This was on the 8th of October and I still have no idea about the progress of my order. You have essentially taken a call out fee from me and given me no service.
DS
Dimitri S's update19 Oct 2021, 10:46
Reviewer Update
If only your assistance was as quick as your response. I get a call which lets me know that it is being escalated and someone will contact me. This was on the 8th of October and I still have no idea about the progress of my order. You have essentially taken a call out fee from me and given me no service.