Shocking service

On the 15th january someone came to see my 3 year old frodge and I was told I need a new door. The new door was brought 10 days later (after I had to call numerous times to find out what was happening) and the door was wrong! I am still waiting for the correct door. No one can explain why it's taking so long and no one calls me back. Over the weekend my door fell off my fridge (it could've landed on one of my kids) - so now I have no fridge! I bought defy thinking it is local so repairs and services are easy. How wrong I was! They were very quick to take my money for the call out. I will never buy a defy product again. A 3 year old fridge - what a disgrace!!! My red no 304751