Shocking Customer Service

I am very dissapointed with their service. I logged a service call for my fridge freezer on the 14th October 2025 as it stopped working. By Friday 17th October noone had called me. I called again. i was told they have 72 hours to call me. By Monday, 20th October, still noone one, called again. Was promised they would call me - same story for Tuesday 21st October , and same story for Wednesday 22nd October? Why is noone bothered to pick up the phone and call me? My trust in defy appliances is now zero.