Shocking after sales service!

I have never come across such terrible service in my life!

Over two weeks ago, my oven thermostat broke. I logged a call with Defy, and then heard nothing. I followed up daily for the last two weeks, and every day was told someone should be coming the next day.

eventually, a technician arrived two days ago and confirmed that the thermostat needs replacing.

yet again, no communication from defy

I just called the call Centre and I have been told it will take another 10 days for the part to arrive.

I am so disappointed that a brand like Defy can treat customers like this. Some ongoing communication and timelines would have been nice, but more than that, I cant understand how there is absolutely no stock available at the moment

Further, It astounds me how, regardless of the number of times I have called the call Centre, I have not received any communication of the way forward

I am extremely disappointed and will think twice before I purchase another defy product again