Shameful business practices

Defy, to update since I complained on HelloPeter

1. I have called your service desk - you website alludes to priority care. Well, I am not seeing that. I am told I will have to wait for the technical team to revert. You would think this would be a priority for a big brand like you
2. Yesterday, Barnards advised the dishwasher could not be repaired. And that they would notify you of such. Today, my dishwasher was returned to my house, apparently fixed. I noted that it had not been tested when the technician asked me to sign off the job card. Well, the technician talks nonsense. It is not fixed. it is still broken and not drying dishes.

Your website and the Consumer Protection Act is clear -

• For the first 6 months after purchase, the customer shall have the right to request a repair, refund or replacement as set out in the Consumer Protection Act subject to any defects being material. If the defect could be easily repaired or remedied, then Defy may elect to repair the unit.

This is an official request for either a refund or an exchange. I do not wish to have any more running around and I am well within my rights.

I do hope someone will phone to discuss - that has still not happened.

Regards

A further update, I have spoken to the owner of Barnards
Who has advised this is how the dishwasher is meant to operate
And that dishes only dry when the door is left open
IF that is the case - explain why his technicians had several trips, made several repairs and KNEW the issue was dishes not drying

It is not good enough to pass this to Barnards - the responsibility now rests with you to refund me or replace the dishwasher:

CPA:

"The Consumer Protection Act (CPA) allows for refunds in several situations, including within six months for defective or unsafe goods, or under specific circumstances like direct marketing or when goods were not inspected before delivery. Consumers can return goods and request a full refund for products that are unsafe, defective, or unsuitable for the purpose they were bought. In cases of direct marketing, there is a five-day "cooling-off" period for returns without penalty.

Check the CPA's conditions: Determine if your situation falls under one of the protected circumstances (defective goods, direct marketing, goods not seen before delivery). Contact the supplier: Notify the supplier of your intent to return the goods, following the timelines provided by the CPA (e.g., five days for direct marketing, six months for defective goods). Follow the return process: Return the goods, noting that for direct marketing returns, the consumer is usually responsible for the return cost. Receive your refund: The supplier must provide a refund within the timeframes specified by the act "

Good provided by takealot, were not inspected and they are defective - who ever heard of a dishwasher that does not dry dishes!

If I do not hear from Defy soonest, I will log complaints with Consumer Goods and Services Ombud And the National Consumer Commission (NCC).

Regards

I will indeed be escalating this matter
Absolutely shocking service from you Defy and not even a courtesy to pick up the phone
Dishwashers that dry dishes with open doors! Who knew it