Shame on you Defy & Makro Strubensvalley!!!

Item: Defy Appliances
Rating: 1
Author: Danelle B

Bought a Defy fridge/freezer 350L. After 1 month the fridge did not cool anymore. Technicians came to fix, worked for 3 weeks packed up again. Now the freezer also packed up to the point that we had to switch it off as nothing is cooling anymore.

We've been following up daily, threatened to take matter to Hello Peter, emails were apparently escalated?? Still no technician contacted us? Food is going off. We want a replacement!!! Terrible service delivery!!!

Helpful (0)

Replies (3)

Defy Appliances's replyOfficial

16 Mar 2026, 08:06

Good day Danelle,

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care

Defy Appliances's reply16 Mar 2026, 08:06

Official

Good day Danelle,

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care

Danelle B's updateReviewer Update

17 Mar 2026, 16:54

As of to date & time - still no action received. In the meantime we are without a fridge & freezer for longer than a week now.

I require the replacement of the product.

Danelle B's update17 Mar 2026, 16:54

Reviewer Update

As of to date & time - still no action received. In the meantime we are without a fridge & freezer for longer than a week now.

I require the replacement of the product.

Danelle B's updateReviewer Update

18 Mar 2026, 19:29

Still no technician has contacted me. This is actually unbelievable. And then one is expected to simply take a phone call at any random time? I am an educator... this is not always possible.

Danelle B's update18 Mar 2026, 19:29

Reviewer Update

Still no technician has contacted me. This is actually unbelievable. And then one is expected to simply take a phone call at any random time? I am an educator... this is not always possible.