************* Service from service department

I bought a Defy dishwasher 10 months ago. A month ago, I phoned Defy support center and registered a call for investigation and repair under warranty. A subcontractor technician came out and investigated the fault. He later returned to replace a control card, but it did not fix the fault/problem. I then again phoned Defy and they sent out one of their technicians and he also investigated the problem and said he'll inform the company and take it from there. After 2weeks of waiting for feedback, I phoned Defy support again and they informed me that they closed the jobcard as the technician informed them that he replaced the control card and that all is fine, when it was actually not. I denied the fact that it was repaired and asked for another jobcard to be opened. Today, the 28/10/2024, I phoned Defy again and once again, the jobcard is closed, stating the technician was at my house on Friday, 25/10/2024, of which there was nobody at my house or even phoning me to make arrangements for entry to the property. As I wrote this, Defy phoned me to make arrangements but I informed them that I will still post this, and it will stay part of these reviews until such time my problem is fixed in a timely and acceptable manner.