SERVICE FROM DEFY IS BEYOND SHOCKING!!!

I bought a fridge last year Feb from Game Pavilion in Durban and it stopped working during the Easter holidays of 2026. It took almost 2weeks for the Technician to come out and look at it - and this is after numerous phone calls from my side. There's zero communication, I guess if you don't make constant calls to them to follow up nobody cares. The matter was escalated to Defy HO in DBN and It has taken me another week for me to get an answer from them. Today after calling again I was told that they will receive new stock on Friday and only then will I get a call from them to arrange a delivery of a new fridge and pick up date of the old one. This means it could be another week! Almost a whole month without a fridge that I paid cash for and also paid insurance on it. This is unacceptable and the treatment you have given me shows that you do not value your customers. I will never buy this brand again.