Service Failure

Reports faulty refrigerator and booked service call a week and a half ago. No follow up. Phoned them on Friday (a week after the call), and they said the service team would come that same day. Again, no follow up and no show for the service call. Today I cancelled and booked a private repair service. When expressing my displeasure to the lady at the service centre, she was unapologetic and seemed unconcerned. I certainly won't recommend Defy to anyone.