Service and staff at Defy are terrible

I logged a call beginning of November2020 with Defy to attend to my dishwasher that the soap dispenser was not closing, technicians came and said they fixed it, which they did, it now closed.... but during the wash cycle the soap dispenser didn’t open, so I logged another call, a week later I phoned and they told me the call had been closed as the machine was fixed... I told them my machine wasn’t fixed so they logged another call (going on 3 weeks now) today I phone and get the rudest man who tells me that all the technicians in the different provinces have to go forward COVID tests everyday and once they have the clearance certificate they will attend to my problem and if I feel like venting further I can please phone a manager by the name of Jan and tell him further my problem So I phone Jan and apparently the lady answers laughing telling me Jan has left.... never in my life will I buy Defy.... service is terrible