SERVICE?

i live in a retirement village in which you had the priviligege of supplying over 400 houses with gas<br> cookings tops and ovens. This is my third year after moving in. I cerntainly did not expect to <br> have problems with the gas stove soo soon. Have never received a guarantee certificate.<br> So therefore I do not know what the period is. However one of the switches was giving problems and then<br> split in half. Besides the fact that I seem to have difficulty with this switch I am not sure why I am smelling<br> gas. Not sure if the connection is affected but I bought 19kg which previously lasted a year about 3 months ago and it is finished. Yesterday I drove to hardware places to get a new switch, Melville, Emmarentia, Parkhurst,<br> Bordeaux (Gas and Camping) they sent me to Necsa and all of them do not stock your parts WHY. They gave me your address situated in Denver. I am 73 years of age and do not need this type of problem in my life.<br> Why on earth do you not enclose at least one spare switch in the pack when you sell it especially if it is so difficult to find a place where I can get spares.