Second Defy Steam Iron Fault – Request for Assistance

Hi Defy,

I’m contacting you regarding the Defy steam iron I purchased from Game at Gateway.

This is now the second steam iron of the exact same product that I have purchased from the store. Yesterday, I went back to Game and used the credit I had been given to purchase a replacement of the same model.

Unfortunately, the exact same issue has happened again. The iron released water, went cold, and has now completely stopped working.

At this point, I’m extremely disappointed as this is the second iron that has developed the same fault. I would appreciate your assistance in resolving this matter, as I do not feel comfortable purchasing the same product for a third time.