Say no to Defy!!!

I purchased a 7kg Defy washing machine from Makro Woodmead, and within six months, it started having issues. After struggling to get assistance for over a week with no communication, a Defy technician was finally sent to inspect it. Upon arrival, he immediately identified the issue, stating that a part at the back of the machine seemed burnt. However, after further inspection, he claimed to have seen two small ****roaches elsewhere in the machine and refused to proceed with the repair. It would have been understandable if the ****roaches were actually found where the damage was, or if the technician had at least attempted to fix the issue first. If the repair had failed, then we could assume the ****roaches were the cause. However, refusing service outright feels like an excuse to avoid responsibility and ****** customers out of warranty repairs. To make matters worse, the technician arrived with parts already in hand—before even inspecting the machine. This strongly suggests that Defy is aware of a recurring issue with these machines but instead of addressing it, they are finding loopholes to avoid honoring repairs. This is completely unacceptable, and I expect a fair resolution. Defy needs to either repair or replace my washing machine as it is still within warranty. I will escalate this further if necessary.