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Fuzail B
1 reviews | Active since Mar 2012
08 Feb 2024, 12:38
Sales on Lies
I purchased a washing machine from Take A lot. Invoice number ***6. The invoice specifically says the warranty will expire 21 October 2024. I have proof of this. When I contacted Defy, they said they will not make good on the warranty as Take A Lot is wrong with he warranty expiry. I contacted Take. A lot to say that I bought this with this warranty and I need the warranty promise to be upheld. They asked for an order number (***9) which I gave them and now I hear nothing from them at all. So between Defy and Take A Lot, no one wants to honour the warranty for my purchase.
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Replies (3)
Defy Appliances's replyOfficial
08 Feb 2024, 15:04Good Day Fuzail, We apologise for any issue you have experienced. We want to make sure that these issues get resolved as soon as possible. To help us assist you better, please provide us with your customer details in the private reply Please include -product model -province -Brief description of fault Your information is confidential and only used to resolve your complaint. Warm regards, Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply08 Feb 2024, 15:04
Official
Good Day Fuzail, We apologise for any issue you have experienced. We want to make sure that these issues get resolved as soon as possible. To help us assist you better, please provide us with your customer details in the private reply Please include -product model -province -Brief description of fault Your information is confidential and only used to resolve your complaint. Warm regards, Customer Care Team Defy Appliances (Pty) Ltd
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Fuzail B's updateReviewer Update
12 Feb 2024, 16:40Good Day, I was contact ted on 12 Feb 24 and told sorry, we cant help you.
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Fuzail B's update12 Feb 2024, 16:40
Reviewer Update
Good Day, I was contact ted on 12 Feb 24 and told sorry, we cant help you.
Defy Appliances's replyOfficial
13 Feb 2024, 11:32Good day,
Unfortunately that is false as the team did contact for assistance and logged your service call.
Warm regards, Customer Care Team Defy Appliances (Pty) Ltd
Unfortunately that is false as the team did contact for assistance and logged your service call.
Warm regards, Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply13 Feb 2024, 11:32
Official
Good day,
Unfortunately that is false as the team did contact for assistance and logged your service call.
Warm regards, Customer Care Team Defy Appliances (Pty) Ltd
Unfortunately that is false as the team did contact for assistance and logged your service call.
Warm regards, Customer Care Team Defy Appliances (Pty) Ltd